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Return & Refund Policy

Last updated: 4 July 2026

This Return & Refund Policy applies to purchases made from Aṣé Perfumes (aseperfumes.ae), operating in the United Arab Emirates. It is written to comply with Federal Law No. 15 of 2020 on Consumer Protection (as amended by Federal Decree-Law No. 5 of 2023) and its Executive Regulations. Nothing in this policy limits or waives any right granted to you by UAE law — any term that would do so is void.

1. Defective, damaged or incorrect items

If a product you receive is defective, damaged in transit, materially different from its description, or not what you ordered, you are entitled — free of any charge — to your choice of:

  • a replacement of the same product;
  • repair of the product where applicable; or
  • a full refund, including any delivery fees you paid.

Please contact us within 7 days of delivery at info@aseperfumes.ae with your order number and photos of the item. We arrange and pay for the return shipping of defective, damaged or incorrect items. This right applies whether or not the product has been opened, since a defect often cannot be discovered without opening it.

2. Change of mind returns

We accept change-of-mind returns within 7 days of delivery, provided the item is:

  • unopened and unused, with the factory seal intact;
  • in its original, undamaged packaging; and
  • accompanied by the invoice or order confirmation.

You may choose an exchange or a refund of the product price. Delivery fees for the original shipment and the cost of returning the item are borne by the customer for change-of-mind returns.

3. Items that cannot be returned for change of mind

For health and hygiene reasons, perfumes that have been opened, unsealed or used cannot be returned or exchanged for change of mind. This exclusion is disclosed here before purchase in accordance with UAE consumer protection requirements, and it never affects your rights under section 1 for defective products. Testers, free samples and gifts-with-purchase are also non-returnable.

4. Refund method and timing

Once we receive and inspect a returned item, approved refunds are issued within 14 days to the original payment method. Where the original method cannot accept a refund, we will agree an alternative with you (bank transfer or store credit — store credit only ever with your consent).

5. Invoices

Every order is supplied with a dated invoice showing our trade name, address, the product, quantity and price. An Arabic-language invoice is available on request, as provided for by UAE law.

6. How to start a return

Email info@aseperfumes.ae with your order number and the reason for return. We respond within 2 business days with return instructions. We are committed to settling any dispute promptly, as the law requires.

7. Your statutory rights and complaints

This policy operates alongside — and never instead of — your rights under Federal Law No. 15 of 2020. If you believe your consumer rights have not been respected, you may contact the Ministry of Economy Consumer Protection Department on 800 1222, or the Department of Economy and Tourism in Dubai via consumerrights.ae, or the consumer protection department of your emirate.